FAQs

Q?How long will it take to complete my new roof?
A.

Once the inspection is done and the claim has been processed, the project is scheduled as quickly as possible. Once the roofers begin installation, it takes an average of two days to complete the job.  The claims process typically takes about three weeks.

Q?Does Weatherguard have insurance?
A.

Yes.  Weatherguard has General Liability and Workman’s Compensation coverage.  This type of coverage protects the property owner as well as Weatherguard.  For questions about our coverage, call our corporate office at (704) 577-9193 (Charlotte) or (919) 628-5355.

Q?What if my contractor’s estimate is different than my insurance estimate?
A.

If your adjuster is called out before the roofing company inspector, the adjuster may overlook damage that the inspectors are specifically trained to find.  If the adjuster has already done an inspection and the estimate differs from Weatherguard’s estimate, we will need to send them an estimate of our findings.  This extra step can be avoided and time saved by calling your roofer first for an initial inspection.  Our estimates are made using Xactimate® pricing, the same pricing software used by most insurance companies.

Q?How do I file a claim with my insurance provider?
A.

Our expert insurance restoration specialists will work through this process and make sure you understand each step.  Once the Weatherguard roofing inspector has performed the free assessment, we will call your insurance company to complete this process.

Q?Do I need to get two or more estimates?
A.

Additional estimates are not necessary.  Weatherguard Roofing uses the gold standard in industry software for measuring and pricing including Xactimate® and EagleView®.  It is our goal to make sure you do not pay anything out of pocket except for your deductible.  We will work with your insurance company to make sure they cover all costs.

Q?Should I call my insurance company before I call a roofing company?
A.

You should call your roofing company for a free inspection first to determine the extent of the damage.  Weatherguard will work directly with your insurance company and handle your claim from start to finish.  We work with your adjuster to make sure that all damages are itemized for maximum coverage.   Refer to our step-by-step process for filing an insurance claim.

Q?What is my time frame for filing a claim?
A.

Insurance companies typically only pay claims for damage sustained and fixed within six months to one year of the event, so don’t delay!  Call now for a free inspection!

Q?Can my insurance company raise my rates?
A.

Insurance companies do not raise your policy rates when damage is caused by an “Act of God” (weather or natural disaster).  These fall into the category of no-fault claims.

Q?What problems can arise from storm damage?
A.

Shingles can curl, crease, or blow off completely as a result of strong winds.  Loss of shingles makes the roof vulnerable to water damage.  Pitting and mold caused by storm damage can lead to premature shingle aging and should be caught early to prevent leaks.

Q?How do I know if I qualify for a new roof?
A.

Often, property owners are unaware of sustained damage until leaks develop.  If your geographic area has had a severe storm in the last few years, there is a possibility that roofs in the area have been damaged. Roof damage is not always visible to the untrained eye. Aside from leaks, hail can cause pitting, mold and untimely aging of the shingle. 80% of our customers had no idea they had sustained any damage.  It is highly advisable to have a professional come out to perform an inspection.

Q?Do I have to pay Weatherguard for their claims assistance?
A.

Never.  Claims assistance is one of the many benefits of working with Weatherguard.  Our years of experience as a certified insurance restoration contractor makes the claims filing process go more smoothly.  All you do is file your claim.  We will do the rest as a service to you.

Q?How can Weatherguard Roofing help me?
A.

Our professionals perform a free inspection to assess the severity of your hail, wind, fire or water damage. At no cost to you, we will provide an insurance restoration specialist to work directly with your insurance company.